Vendrop
Support
Help with the Vendrop iOS app and vending operations service.
Contact support
Email support@vendropapp.com. Include the Vendrop app version, your iOS version, the approximate time of the problem, and the exact message shown. Screenshots are helpful, but remove information that is not needed to diagnose the issue. Never send passwords, payment-card details, or authentication tokens.
Quick checks
- Install the latest Vendrop version and current iOS updates.
- Confirm the phone has a working internet connection, then reopen Vendrop.
- For sign-in trouble, retry the same sign-in method originally connected to the account.
- For machine setup, keep the full machine front and selection labels visible, reduce glare, and confirm every occupied slot has a product.
- For reader-linking trouble, verify the reader identifier and review the transaction connection in Vendrop Settings.
- For notifications, enable Vendrop under iOS Settings → Notifications, then reopen the app and check Settings.
Account and privacy requests
The iOS app's Settings screen includes sign-out and Delete Account controls. Read the Vendrop privacy policy for information about data, retention, and additional request options.
Requirements
The Vendrop iPhone app requires iOS 17 or later, an active Vendrop account, and internet access. Some transaction, ordering, and automation features require a supported provider or supplier connection.
Other Vendrop help
Using the retailer browser extension? Visit the Vendrop extension support page.